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AI-moderated WhatsApp interviews on the channel your customers actually open - with human takeover when it matters, and automatic analysis when it doesn't. Hundreds of conversations to boardroom in hours, not weeks.
Surveys nobody finishes. Insights that arrive too late to act on. Static data that doesn't tell you why. Yazi was built to fix all three.
Email and in-app NPS get 8–15% response. Most customers never see the question — and the ones who do, drop off mid-form.
By the time the quarterly board deck is built, the customer who was about to churn already has.
A score on a dashboard isn't a follow-up. Most VoC programmes capture signal, then leave it sitting.
Five capabilities working together — three you'd expect from a VoC platform, and two that change the maths.
Triggered surveys, post-transaction pulses and brand-health tracking, on the channel your customers already use. No app, no login, no link to forget.
When someone gives a vague answer, Yazi follows up. Adaptive probes that go from Detractor to the actual reason — automatically, in their own words.
Watch your VoC programme code itself in real time - themes, sentiment shifts and segment cuts updating while customers reply - In their preffered language.
When AI surfaces a churn risk, an upsell signal, or a critical complaint, a human moderator can step into the same WhatsApp thread — customer experience never breaks.
Yazi turns hundreds of conversations into thematic summaries, segment comparisons and board-ready insights — automatically. No manual coding, no analyst bottleneck.
100+ in parallel on WhatsApp.
Voice, text and image — 100+ languages.
Codes, themes and quotes you can verify.
One-page narrative with the so-what.
PPT, PDF or live share link.
“We used to wait three months for the brand-health readout. Yazi gives us the same depth in a Friday afternoon — and the agent takeover means we never miss the customer who's about to leave.”
A 15-minute scoping call. We'll set up a sandbox VoC programme on your own customer flow and walk you through the analysis end to end.
Discover why leading agencies and researchers trust Yazi for their data collection needs. Hear directly from our satisfied clients who've experienced the transformative power of our platform.
"The established techniques we had been in field for about three weeks and with Yazi, we were able to create our questionnaire launch and get feedback within a 24-hour cycle... Here you're able to get a very good sense very quickly about what works or what doesn't work or what types of things may need further investigation."
"Yazi really simplified data collection for us, increased our engagement, increased our response rate, and gave us an overall better platform to collect quality data for our clients. Through using the tool, we can see Yazi being leveraged in other research activities such as price collection through OCR, customer satisfaction, customer experience, and mystery shopping."
"Yazi's targeted approach was essential in validating our concept for a project aimed at SMEs. Their efficient data collection and ability to access the right market segment provided us with the crucial insights needed to validate and refine our product strategy, especially in understanding operational, pricing, and competitive dynamics."
"The results Yazi delivered were outstanding. Their platform allowed us to engage with Gen Z on their preferred platform—WhatsApp—and the AI interviewer provided deep insights that we hadn't captured with traditional methods. The real-time feedback and rich qualitative data from voice notes gave us the edge we needed to understand our future customers better. We’re excited to apply these insights to the retailer's marketing strategies."
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"Yazi was a game-changer for us! It helped us connect with a typically hard-to-reach audience via WhatsApp, opening up a whole new segment for our research. It was quick, cost-effective, and highly personalised. We received our results in less than 24 hours! Yazi saved us loads of time and empowered us with valuable insights to make informed product development decisions based on a deeper understanding of our audience."
"Yazi's WhatsApp platform has been such an amazing resource for our team to utilise. It granted us swift and direct access to our target market, significantly enhancing our product development process. Tim from the Yazi team was particularly helpful, offering guidance on question design and research methodology. Thanks to Yazi, we were able to refine our marketing strategy, positioning, and communication effectively."
"Working with Yazi, and particularly with Tim, showcased the platform's remarkable flexibility and problem-solving prowess. Tim's foresight and ability to anticipate our project needs were exceptional. Yazi's adaptability was key in managing the dynamic demands of academic research, proving invaluable in my studies."
"Yazi built a table that shows who has completed and who hasn't, allowing us to track progress in real-time, which was a game-changer for us. Yazi’s AI Interviewer exceeded our expectations, delivering the depth and quality of insights we require, but in a much more efficient manner."
