New AI Interviewer product
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Our conversational AI interviewer allows you to tap into the authentic voice of your customers, enabling real-time and in-depth insights that go beyond traditional survey methods.

Dashboard mockup

Customers go unheard using the traditional customer feedback surveys

the current situation
Lost Revenue from Missed Insights
Traditional surveys fail to capture the rich, contextual feedback that drives growth. With 61% of consumers willing to spend more for personalized experiences, companies using real-time feedback see up to 95% higher profits.
Declining Engagement
Email surveys' 6% response rate means the vast majority of your customers' voices go unheard. This silent majority takes their valuable insights and potential lifetime value with them.
Limited Actionability of Static Data
Basic reporting tools only scratch the surface of customer understanding. Without real-time, conversational insights, you miss the nuanced feedback that 40% of consumers will pay premium prices for.

We help you streamline your continuous customer feedback

Yazi’s WhatsApp AI Interviewer optimises how you can collect your user feedback :

  • Unlock deeper insights with conversational AI: Transform your feedback process with AI-powered WhatsApp conversations that capture authentic customer voices at scale. Our interviewer engages users in natural dialogue, uncovering nuanced insights while handling hundreds of interviews simultaneously.
  • Create dynamic, personalised interactions: Leverage our AI's ability to adapt conversations in real-time based on customer responses. By detecting subtle cues and adjusting questions accordingly, we deliver an interview experience that matches the depth and flexibility of in-person discussions.
  • Capture feedback when it matters: Maximise the value of every customer interaction through trigger-based messaging. By automatically initiating conversations after key experiences or milestones, you get timely insights when they're most relevant and actionable, while keeping customers engaged throughout their journey.

How Yazi's AI Interviewer works

Launch custom AI WhatsApp interviews to hundreds of your customers and get results in 7 minutes

Benefits of using
WhatsApp for customer feedback

3-6x ↑

Response rate in WhatsApp compared to email

15-30% ↓

Customer feedback capturing time from auto-question generation

100

Interviews per hour with Yazi's AI interviewer

2-4hrs ↓

Reduce time to capture feedback by sending automated messages right after key customer interactions

Don’t Take Our Words For It - Listen To Our Clients

Discover why leading agencies and researchers trust Yazi for their data collection needs. Hear directly from our satisfied clients who've experienced the transformative power of our platform.

Robin Nixon

Managing Director, Greenfields Research

"The established techniques we had been in field for about three weeks and with Yazi, we were able to create our questionnaire launch and get feedback within a 24-hour cycle... Here you're able to get a very good sense very quickly about what works or what doesn't work or what types of things may need further investigation."

Jon-Jon Emary

Service Line Lead: Channel Performance, Ipsos South Africa

"Yazi really simplified data collection for us, increased our engagement, increased our response rate, and gave us an overall better platform to collect quality data for our clients. Through using the tool, we can see Yazi being leveraged in other research activities such as price collection through OCR, customer satisfaction, customer experience, and mystery shopping."

Nathan Mengel

Lead Venture Manager, The Delta

"Yazi's targeted approach was essential in validating our concept for a project aimed at SMEs. Their efficient data collection and ability to access the right market segment provided us with the crucial insights needed to validate and refine our product strategy, especially in understanding operational, pricing, and competitive dynamics."

Ekta Parsotam

Senior Strategist, TBWA

"The results Yazi delivered were outstanding. Their platform allowed us to engage with Gen Z on their preferred platform—WhatsApp—and the AI interviewer provided deep insights that we hadn't captured with traditional methods. The real-time feedback and rich qualitative data from voice notes gave us the edge we needed to understand our future customers better. We’re excited to apply these insights to the retailer's marketing strategies."

Marichen Herholdt

Product Designer, Byte Orbit

"Yazi was a game-changer for us! It helped us connect with a typically hard-to-reach audience via WhatsApp, opening up a whole new segment for our research. It was quick, cost-effective, and highly personalised. We received our results in less than 24 hours! Yazi saved us loads of time and empowered us with valuable insights to make informed product development decisions based on a deeper understanding of our audience."

Oliver Latouf

UX Researcher, Olympus Bank ,Old Mutual

"Yazi's WhatsApp platform has been such an amazing resource for our team to utilise. It granted us swift and direct access to our target market, significantly enhancing our product development process. Tim from the Yazi team was particularly helpful, offering guidance on question design and research methodology. Thanks to Yazi, we were able to refine our marketing strategy, positioning, and communication effectively."

Rowan Clarke

PhD Candidate, Harvard Business School

"Working with Yazi, and particularly with Tim, showcased the platform's remarkable flexibility and problem-solving prowess. Tim's foresight and ability to anticipate our project needs were exceptional. Yazi's adaptability was key in managing the dynamic demands of academic research, proving invaluable in my studies."

Bradley Shrimpton

COO at The Culture Foundry Co

"Yazi built a table that shows who has completed and who hasn't, allowing us to track progress in real-time, which was a game-changer for us. Yazi’s AI Interviewer exceeded our expectations, delivering the depth and quality of insights we require, but in a much more efficient manner."

Get Started Today

Join over 20 businesses and begin your journey to better customer understanding with Yazi's AI interviewer.