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Pricing Plans

Get access to our panel of participants or bring your own your own participants to survey through WhatsApp

Research Software - Basic

Best suited for small or once-off studies that require quick, in-depth insights  

$270* /month
Speak to researcher
Up to 100 responses per month

Access to Survey, Diary Study & AI Interviewer

Translations of 100+ Lanaguages

Own Meta Number

Bulk Messaging invites across all media types

Note, Image + more

Enterprise Research

Tailor a package that works best for your requirements and scale

Bespoke Quote
Speak to researcher
3000+ responses per month

White Label Platform Experience

Custom WhatsApp Participant experience

Custom database configuration

Custom integrations and endpoint setup

Audience Panels

Whether you're a B2C or B2B business we can faciliate panels on your behalf

$6-9* /response
Speak to researcher
Features

Pay per respondent

Curate your desired sample

Launch in minutes

Global Reach

*All figures above are starting prices and may increase based on personalised requirements.

What's included

Every plan. Every feature.

No locked-away tools, no paywalls on the things that matter. Whether you're running one study or one hundred, you get the full Yazi platform - survey logic, diary studies, translation, integrations and dedicated support.

Translation

Respond in over 100 languages.

Participants reply in their own language — text or voice. Yazi transcribes, translates and themes everything back into yours. No translation fees, no offshoring.

100+ languages Voice & text Live translation
Messaging

Send to one, or one hundred thousand.

  • Template messages. Pre-built, brand-approved invites and reminders ready to deploy.
  • Bulk messages. Upload a CSV, send bulk invitations, monitor delivery in real time.
Survey & Diary Study

The full research toolkit.

  • Dynamic logic & routing. Skip logic, piping, randomisation — surveys and multi-day diary studies.
  • User dashboard. Manage studies, view live data, monitor respondents from one place.
Support

A human, not a help-desk queue.

Every account gets a named research partner. Real responses inside 4 working hours - for setup, scripting, fieldwork, and analysis.

Dedicated success team · <4h response
Integration

Lives where your team works.

Pipe live responses straight to Google Sheets, Excel and the data warehouse. Webhooks and a documented API for anything beyond that.

Google Sheets Webhooks REST API CSV export
Data & Security

Built to enterprise standards.

POPIA, GDPR and CCPA compliant. Encrypted in transit and at rest. Respondent consent captured, audited and on file.

Don’t Take Our Words For It - Listen To Our Clients

Discover why leading agencies and researchers trust Yazi for their data collection needs. Hear directly from our satisfied clients who've experienced the transformative power of our platform.

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Robin Nixon

Managing Director, Greenfields Research

"The established techniques we had been in field for about three weeks and with Yazi, we were able to create our questionnaire launch and get feedback within a 24-hour cycle... Here you're able to get a very good sense very quickly about what works or what doesn't work or what types of things may need further investigation."

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Jon-Jon Emary

Service Line Lead: Channel Performance, Ipsos South Africa

"Yazi really simplified data collection for us, increased our engagement, increased our response rate, and gave us an overall better platform to collect quality data for our clients. Through using the tool, we can see Yazi being leveraged in other research activities such as price collection through OCR, customer satisfaction, customer experience, and mystery shopping."

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Nathan Mengel

Lead Venture Manager, The Delta

"Yazi's targeted approach was essential in validating our concept for a project aimed at SMEs. Their efficient data collection and ability to access the right market segment provided us with the crucial insights needed to validate and refine our product strategy, especially in understanding operational, pricing, and competitive dynamics."

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Ekta Parsotam

Senior Strategist, TBWA

"The results Yazi delivered were outstanding. Their platform allowed us to engage with Gen Z on their preferred platform—WhatsApp—and the AI interviewer provided deep insights that we hadn't captured with traditional methods. The real-time feedback and rich qualitative data from voice notes gave us the edge we needed to understand our future customers better. We’re excited to apply these insights to the retailer's marketing strategies."

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Marichen Herholdt

Product Designer, Byte Orbit

"Yazi was a game-changer for us! It helped us connect with a typically hard-to-reach audience via WhatsApp, opening up a whole new segment for our research. It was quick, cost-effective, and highly personalised. We received our results in less than 24 hours! Yazi saved us loads of time and empowered us with valuable insights to make informed product development decisions based on a deeper understanding of our audience."

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Oliver Latouf

UX Researcher, Olympus Bank ,Old Mutual

"Yazi's WhatsApp platform has been such an amazing resource for our team to utilise. It granted us swift and direct access to our target market, significantly enhancing our product development process. Tim from the Yazi team was particularly helpful, offering guidance on question design and research methodology. Thanks to Yazi, we were able to refine our marketing strategy, positioning, and communication effectively."

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Rowan Clarke

PhD Candidate, Harvard Business School

"Working with Yazi, and particularly with Tim, showcased the platform's remarkable flexibility and problem-solving prowess. Tim's foresight and ability to anticipate our project needs were exceptional. Yazi's adaptability was key in managing the dynamic demands of academic research, proving invaluable in my studies."

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Bradley Shrimpton

COO at The Culture Foundry Co

"Yazi built a table that shows who has completed and who hasn't, allowing us to track progress in real-time, which was a game-changer for us. Yazi’s AI Interviewer exceeded our expectations, delivering the depth and quality of insights we require, but in a much more efficient manner."

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Frequently Asked Question

We have gathered the answers to common queries about how Yazi facilitates revolutionary market research through WhatsApp, alongside a host of other insightful information.

01.

How does Yazi Work?

Yazi is a Market research platform built on top of WhatsApp. You have the ability to script, design, edit, launch and analyse your results on our webapp. The questions are sent via WhatsApp and the participants interact with them there as if it is a normal conversation.

02.

How is Yazi's Data Protection?

Yazi prioritises data privacy by anonymising information, employing robust encryption, and allowing database access only to authorised personnel through password and 2FA protection. Yazi is aligning its information security management system with ISO/IEC 27001:2022 (certification in progress, Stage 1 audit November 2026), references the NIST Cybersecurity Framework, and complies with UK GDPR, EU GDPR, and POPIA. Card processing is handled by Stripe (PCI DSS Level 1 certified); Yazi does not process card-holder data directly. Yazi engages a limited set of sub-processors to deliver its services — the current list is published at askyazi.com/sub-processors. Our comprehensive Data Security Program encapsulates physical and logical security measures, data access controls, encryption, along with data backup, recovery, and a well-structured incident response framework. In adherence to GDPR's principles, we process user data with utmost transparency, and address data deletion requests promptly as delineated in our Terms of Service, providing you with control over your data.

03.

Why WhatsApp

Our WhatsApp surveys boast an impressive response rate of 40%, showcasing superior engagement compared to traditional online surveys, especially valuable in reaching individuals with limited internet access. The low data cost of 10 cents per survey, alongside the prevalent use of WhatsApp in South Africa with a 95% penetration rate, facilitates nationwide representation, reducing financial and phone storage barriers.

The familiar and user-friendly nature of WhatsApp enhances participant comfort, while its pause-resume functionality ensures convenience in survey completion. Moreover, the recent WhatsApp API upgrade enables rich data collection through various media forms without incurring significant data costs, paving the way for nuanced longitudinal studies. This platform's habit-forming nature, reinforced by personal engagement from our researchers, makes it an exemplary channel for continuous and detailed market research.

04.

How is Yazi's data quality?

  • Speeding - A completion time that is too fast indicates the respondent has not sufficiently comprehended the questions.
  • Gibberish checker - Checking that open text answers are not “gibberish” and can be understood as a sentence.
  • Straight-lining checker - Checking that the sequence of answers does not follow the same pattern - e.g. A, A, A, A, A, A
  • Red herring question - Intentionally placing “oddball” questions into the survey to see if the respondent was paying attention. We also ask questions that correspond with previous answers but are categorised or worded slightly differently.
  • Evidence question - Where we specifically need an audience that exhibits a certain behaviour or matches a certain demographic, we ask respondents to send a picture that proves they match/meet requirement.
  • Panel recalibration & assessment - We recycle demographic and behavioural questions every 4 months to compare against historical answers.
05.

What types of Questions do you support? 

  • Single Select, Multi-Select, Open Text, RatingScale (including NPS and Likert), Voice Note, Image, Video, Location (GPS pin),and File/Document upload
06.

How does Yazi recruit research participants?

At Yazi, we employ a multifaceted approach to recruit diverse and reliable survey participants. Our strategies include:

  1. Social Media Engagement: We actively recruit through various social media platforms such as Facebook, Instagram, LinkedIn, Twitter/X, and TikTok. This broad approach helps us reach a wide demographic spectrum.
  2. Partnerships: We collaborate with companies possessing extensive databases of customers or members. Through these partnerships, we invite individuals to participate in our surveys, ensuring a rich pool of respondents.
  3. Local Presence: In an effort to connect with communities, we've placed QR codes in spaza shop locations across South Africa. These QR codes direct individuals to our WhatsApp number, facilitating an easy sign-up process.
  4. Referral Program: We believe in the power of word-of-mouth. Hence, we have a referral program where existing participants can refer friends, family, and their network. We incentivise these referrals to encourage a broader participation.
  5. Demographic Information Collection: To mitigate bias and the incentive to provide untruthful responses, we gather demographic information before showing participants our surveys. This ensures the quality and reliability of our data.

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