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Problem & Solution Overview

Automate Customer Understanding at Scale
Problem
Orange speech bubble with a star at the top right corner, representing feedback or a favorite comment.
Manual feedback collection is slow and disconnected
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Critical moments for insight are missed
Icon of a paper survey form with checkboxes and a pencil marking a checkbox.
Customer context is lost in generic surveys
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Low response rates from traditional methods
Solution
Green chat bubble icon with a star at the top right, representing featured feedback or favorite comment.
Automatic triggers capture feedback at key moments
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Rich, contextual insights when they matter most
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Personalised AI conversations using customer data
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6x higher response rates through WhatsApp

How it works

Set Up Event-Triggered Insights in Minutes

Why WhatsApp Changes Everything

Built for the way customers actually communicate in 2025

No Links, No Friction

Customers respond directly in WhatsApp with button clicks. No suspicious links, no browser redirects, no app downloads.

Adaptive AI Interviewer

Questions automatically adapt based on previous responses. Each conversation is personalized and feels natural.

Emerging Market Access

Reach customers where email doesn't work. WhatsApp has 2.9B users globally and dominates emerging markets.

Never Lose Responses

Every answer is saved immediately. If customers get distracted, their progress is saved and they can continue later.

Voice & Video Collection

Customers can respond with voice notes, videos, or images. Capture emotion and context that text can't convey.

Smart Reminders

Automated follow-ups for incomplete responses. Customers can opt-out anytime, ensuring you only message engaged users.

The Numbers Don't Lie

WhatsApp delivers dramatically better engagement across every metric

WhatsApp

Email

SMS

WhatsApp logo, a phone handset inside a speech bubble.Envelope icon representing email or message.Icon of two overlapping speech bubbles representing chat or messaging.
Comparison chart showing email metrics with green and red icons: Open Rate 62% (+18.25%), 4-6% (-11.25%), 11-12% (-11.25%); Completion Rate 95% (+25.12%), 25% (-3.12%), 30% (-3.12%); Rich Media Collection MP3, MP4, JPG versus Limited and None; Response time 2 days versus 7 days.
Us vs them

Yazi
vs
Traditional Survey Platforms

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Yazi
  • Native WhatsApp integration for maximum engagement
  • AI-powered follow-up questions for deeper insights
  • Rich qualitative data from natural conversations
  • Scalable research without sacrificing depth
Logos of survey and feedback platforms Alchemer, SurveyMonkey, XM OS, Typeform, Qualtrics XM, and QuestionPro arranged in a circular layout.
Other feedback tools
  • Email-dependent with low response rates
  • Static questions with no follow-up capability
  • Limited to quantitative or surface-level feedback
  • Manual data processing and analysis required
In-depth comparisons

Don’t Take Our Words For It - Listen To Our Clients

Discover why leading agencies and researchers trust Yazi for their data collection needs. Hear directly from our satisfied clients who've experienced the transformative power of our platform.

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Robin Nixon

Managing Director, Greenfields Research

"The established techniques we had been in field for about three weeks and with Yazi, we were able to create our questionnaire launch and get feedback within a 24-hour cycle... Here you're able to get a very good sense very quickly about what works or what doesn't work or what types of things may need further investigation."

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Jon-Jon Emary

Service Line Lead: Channel Performance, Ipsos South Africa

"Yazi really simplified data collection for us, increased our engagement, increased our response rate, and gave us an overall better platform to collect quality data for our clients. Through using the tool, we can see Yazi being leveraged in other research activities such as price collection through OCR, customer satisfaction, customer experience, and mystery shopping."

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Nathan Mengel

Lead Venture Manager, The Delta

"Yazi's targeted approach was essential in validating our concept for a project aimed at SMEs. Their efficient data collection and ability to access the right market segment provided us with the crucial insights needed to validate and refine our product strategy, especially in understanding operational, pricing, and competitive dynamics."

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Ekta Parsotam

Senior Strategist, TBWA

"The results Yazi delivered were outstanding. Their platform allowed us to engage with Gen Z on their preferred platform—WhatsApp—and the AI interviewer provided deep insights that we hadn't captured with traditional methods. The real-time feedback and rich qualitative data from voice notes gave us the edge we needed to understand our future customers better. We’re excited to apply these insights to the retailer's marketing strategies."

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Marichen Herholdt

Product Designer, Byte Orbit

"Yazi was a game-changer for us! It helped us connect with a typically hard-to-reach audience via WhatsApp, opening up a whole new segment for our research. It was quick, cost-effective, and highly personalised. We received our results in less than 24 hours! Yazi saved us loads of time and empowered us with valuable insights to make informed product development decisions based on a deeper understanding of our audience."

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Oliver Latouf

UX Researcher, Olympus Bank ,Old Mutual

"Yazi's WhatsApp platform has been such an amazing resource for our team to utilise. It granted us swift and direct access to our target market, significantly enhancing our product development process. Tim from the Yazi team was particularly helpful, offering guidance on question design and research methodology. Thanks to Yazi, we were able to refine our marketing strategy, positioning, and communication effectively."

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Rowan Clarke

PhD Candidate, Harvard Business School

"Working with Yazi, and particularly with Tim, showcased the platform's remarkable flexibility and problem-solving prowess. Tim's foresight and ability to anticipate our project needs were exceptional. Yazi's adaptability was key in managing the dynamic demands of academic research, proving invaluable in my studies."

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Bradley Shrimpton

COO at The Culture Foundry Co

"Yazi built a table that shows who has completed and who hasn't, allowing us to track progress in real-time, which was a game-changer for us. Yazi’s AI Interviewer exceeded our expectations, delivering the depth and quality of insights we require, but in a much more efficient manner."

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Start capturing feedback that actually matters - in the moment, through the channel your customers prefer.