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Get richer insights, higher response rates, and faster results from your research participants

40%

Response Rate

20x

Higher Engagement Rate

Real Time

Insights

Problem & Solution Overview

Automate Customer Understanding at Scale
Problem
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Traditional methods yield inconsistent data and knowledge gaps
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Email distribution excludes significant population segments
Icon of a paper survey form with checkboxes and a pencil marking a checkbox.
Time-consuming interview setups slow down research cycles
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Low response rates waste research budgets and time
Solution
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Rich media collection captures context traditional surveys miss
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WhatsApp access reaches participants email can't touch
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AI-powered interviews scale to hundreds simultaneously
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6.7x higher response rates deliver better ROI on research

How it works

Set Up Event-Triggered Insights in Minutes

Qualitative Research Made Simple

Capture rich, nuanced insights through multiple media formats on WhatsApp:

  • Voice Notes: Record participants' authentic responses with tone and emotion intact, transcribed automatically for analysis.
  • Video Responses: Gather visual feedback showing product interactions, facial expressions, and environmental context.
  • Image Uploads: Collect photos of products in use, receipts, competitor items, or any visual evidence needed for your research.
  • Diary Studies: Track participant experiences over time with scheduled check-ins and media collection for longitudinal insights.
  • AI-Moderated Interviews: Our adaptive AI interviewer asks follow-up questions based on responses, mimicking the depth of in-person conversations.
  • Dynamic Prompting: AI identifies gaps in responses and probes deeper with intelligent follow-up questions for comprehensive data.
Table displaying qualitative research responses about who participants were with, when events happened, and columns with selfie videos of varying lengths.
Three panels showing a grocery shopping survey: a mobile screen with grocery store options, a survey creation interface listing options like Pick n Pay and Shoprite, and a bar chart of survey results with Shoprite highest at 480 votes.

Quantitative Research at Scale

Gather structured data efficiently through WhatsApp's familiar interface:

  • Survey Distribution: Send surveys directly to participants' WhatsApp accounts with 6.7x higher response rates than email.
  • Multiple Choice Questions: Create single-select or multi-select questions displayed as interactive buttons for frictionless responses.
  • Efficient and Consistent: Pre-qualify participants with targeted questions that use branching logic to ensure you're reaching the right audience.
  • Skip Logic & Routing: Create dynamic surveys that adapt based on previous answers, personalizing the experience for each participant.
  • Real-time Data: Access results as they come in with our live dashboard, allowing for immediate analysis and insight generation.

Access Thousands of Global Participants

We capture demographic profiles of every participant so that you are able to reach the perfect audience for your business.

Additional Targeting: 
Create custom screener surveys with multiple choice, short answer, and long answer questions to help qualify your ideal participants.
Recruiting multiple personas?
Use skip logic to direct participants to different questions based on previous answers. No two surveys will look the same.

Recruit your Own Audience

Leverage your existing customer base or specialized panel:

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Invite them through

Template Message
‍‍
Send personalized bulk invitations to your contact list via WhatsApp

Custom Branding
Maintain your brand identity throughout the research experience

Scheduling Options
Time your invitations for optimal engagement rates

Reminder System
Automatically send follow-ups to boost completion rates

Benefits of researching your customers
through our WhatsApp Interviewer

3-6x ↑

Response rate in WhatsApp compared to email

15-30% ↓

Reduced research project time from auto-question generation

100

Interviews per hour with Yazi's AI interviewer
Us vs them

Yazi
vs
Traditional Research Platforms

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Yazi
  • High engagement through WhatsApp
  • Easily accessible due to low data costs
  • Automated incentive payment updates
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other market research tools
  • Low response via email and App
  • High data costs
  • Manual incentive payment updates
In-depth comparisons

Don’t Take Our Words For It - Listen To Our Clients

Discover why leading agencies and researchers trust Yazi for their data collection needs. Hear directly from our satisfied clients who've experienced the transformative power of our platform.

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Robin Nixon

Managing Director, Greenfields Research

"The established techniques we had been in field for about three weeks and with Yazi, we were able to create our questionnaire launch and get feedback within a 24-hour cycle... Here you're able to get a very good sense very quickly about what works or what doesn't work or what types of things may need further investigation."

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Jon-Jon Emary

Service Line Lead: Channel Performance, Ipsos South Africa

"Yazi really simplified data collection for us, increased our engagement, increased our response rate, and gave us an overall better platform to collect quality data for our clients. Through using the tool, we can see Yazi being leveraged in other research activities such as price collection through OCR, customer satisfaction, customer experience, and mystery shopping."

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Nathan Mengel

Lead Venture Manager, The Delta

"Yazi's targeted approach was essential in validating our concept for a project aimed at SMEs. Their efficient data collection and ability to access the right market segment provided us with the crucial insights needed to validate and refine our product strategy, especially in understanding operational, pricing, and competitive dynamics."

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Ekta Parsotam

Senior Strategist, TBWA

"The results Yazi delivered were outstanding. Their platform allowed us to engage with Gen Z on their preferred platform—WhatsApp—and the AI interviewer provided deep insights that we hadn't captured with traditional methods. The real-time feedback and rich qualitative data from voice notes gave us the edge we needed to understand our future customers better. We’re excited to apply these insights to the retailer's marketing strategies."

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Marichen Herholdt

Product Designer, Byte Orbit

"Yazi was a game-changer for us! It helped us connect with a typically hard-to-reach audience via WhatsApp, opening up a whole new segment for our research. It was quick, cost-effective, and highly personalised. We received our results in less than 24 hours! Yazi saved us loads of time and empowered us with valuable insights to make informed product development decisions based on a deeper understanding of our audience."

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Oliver Latouf

UX Researcher, Olympus Bank ,Old Mutual

"Yazi's WhatsApp platform has been such an amazing resource for our team to utilise. It granted us swift and direct access to our target market, significantly enhancing our product development process. Tim from the Yazi team was particularly helpful, offering guidance on question design and research methodology. Thanks to Yazi, we were able to refine our marketing strategy, positioning, and communication effectively."

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Rowan Clarke

PhD Candidate, Harvard Business School

"Working with Yazi, and particularly with Tim, showcased the platform's remarkable flexibility and problem-solving prowess. Tim's foresight and ability to anticipate our project needs were exceptional. Yazi's adaptability was key in managing the dynamic demands of academic research, proving invaluable in my studies."

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Bradley Shrimpton

COO at The Culture Foundry Co

"Yazi built a table that shows who has completed and who hasn't, allowing us to track progress in real-time, which was a game-changer for us. Yazi’s AI Interviewer exceeded our expectations, delivering the depth and quality of insights we require, but in a much more efficient manner."

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Frequently Asked Question

We have gathered the answers to common queries about how Yazi facilitates revolutionary market research through WhatsApp, alongside a host of other insightful information.

01.

How does Yazi Work?

Yazi is a Market research platform built on top of WhatsApp. You have the ability to script, design, edit, launch and analyse your results on our webapp. The questions are sent via WhatsApp and the participants interact with them there as if it is a normal conversation.

02.

How is Yazi's Data Protection?

Yazi prioritises data privacy by anonymising information, employing robust encryption, and allowing database access only to authorised personnel through password and 2FA protection. We adhere to stringent security standards including ISO/IEC 27001, NIST, PCI SSC, and GDPR, ensuring no data sharing with external third parties. Our comprehensive Data Security Program encapsulates physical and logical security measures, data access controls, encryption, along with data backup, recovery, and a well-structured incident response framework. In adherence to GDPR's principles, we process user data with utmost transparency, and address data deletion requests promptly as delineated in our Terms of Service, providing you with control over your data.

03.

Why WhatsApp

Our WhatsApp surveys boast an impressive response rate of 40%, showcasing superior engagement compared to traditional online surveys, especially valuable in reaching individuals with limited internet access. The low data cost of 10 cents per survey, alongside the prevalent use of WhatsApp in South Africa with a 95% penetration rate, facilitates nationwide representation, reducing financial and phone storage barriers.

The familiar and user-friendly nature of WhatsApp enhances participant comfort, while its pause-resume functionality ensures convenience in survey completion. Moreover, the recent WhatsApp API upgrade enables rich data collection through various media forms without incurring significant data costs, paving the way for nuanced longitudinal studies. This platform's habit-forming nature, reinforced by personal engagement from our researchers, makes it an exemplary channel for continuous and detailed market research.

04.

How is Yazi's data quality?

  • Speeding - A completion time that is too fast indicates the respondent has not sufficiently comprehended the questions.
  • Gibberish checker - Checking that open text answers are not “gibberish” and can be understood as a sentence.
  • Straight-lining checker - Checking that the sequence of answers does not follow the same pattern - e.g. A, A, A, A, A, A
  • Red herring question - Intentionally placing “oddball” questions into the survey to see if the respondent was paying attention. We also ask questions that correspond with previous answers but are categorised or worded slightly differently.
  • Evidence question - Where we specifically need an audience that exhibits a certain behaviour or matches a certain demographic, we ask respondents to send a picture that proves they match/meet requirement.
  • Panel recalibration & assessment - We recycle demographic and behavioural questions every 4 months to compare against historical answers.
05.

What types of Questions do you support? 

  • Single Select, Multi-Select, Open Text, RatingScale (including NPS and Likert), Voice Note, Image, Video, Location (GPS pin),and File/Document upload
06.

How does Yazi recruit research participants?

At Yazi, we employ a multifaceted approach to recruit diverse and reliable survey participants. Our strategies include:

  1. Social Media Engagement: We actively recruit through various social media platforms such as Facebook, Instagram, LinkedIn, Twitter/X, and TikTok. This broad approach helps us reach a wide demographic spectrum.
  2. Partnerships: We collaborate with companies possessing extensive databases of customers or members. Through these partnerships, we invite individuals to participate in our surveys, ensuring a rich pool of respondents.
  3. Local Presence: In an effort to connect with communities, we've placed QR codes in spaza shop locations across South Africa. These QR codes direct individuals to our WhatsApp number, facilitating an easy sign-up process.
  4. Referral Program: We believe in the power of word-of-mouth. Hence, we have a referral program where existing participants can refer friends, family, and their network. We incentivise these referrals to encourage a broader participation.
  5. Demographic Information Collection: To mitigate bias and the incentive to provide untruthful responses, we gather demographic information before showing participants our surveys. This ensures the quality and reliability of our data.

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